This policy explains how refunds are handled for services purchased through our website, providing clarity, fairness, and transparency.
Refund Policy
Introduction
This policy outlines how refunds, cancellations, and billing matters are handled for all JamSEO Agency digital services and client agreements.
Purpose of This Refund Policy
This Refund Policy explains how JamSEO Agency manages refunds, cancellations, billing adjustments, and financial remedies related to its professional digital services. It establishes clear expectations regarding eligibility, timing, and limitations associated with payments made for SEO, lead generation, website development, and related consulting services.
Digital marketing and development services are professional, time based, and performance influenced. For that reason, refunds are limited once work has begun.
Scope of Services Covered
This policy applies to all services provided by JamSEO Agency, including SEO Services, Lead Generation Services, and Website Development Services, along with consulting, audits, technical optimization, paid advertising management, and custom digital strategy engagements.
It governs project based contracts, monthly retainers, subscription services, and enterprise agreements delivered to clients across Europe, North America, Asia, and other international markets.
Relationship to the Terms and Conditions
This Refund Policy must be read in conjunction with our Terms and Conditions. In the event of any inconsistency, the Terms and Conditions control contractual interpretation.
The purpose of this document is to address financial remedies only. It does not replace intellectual property rights, dispute resolution clauses, governing law provisions, or limitation of liability terms outlined elsewhere.
Nature of Digital and Performance Based Services
Digital services are time based, non returnable, and rely on external platforms, making completed work non refundable once resources are allocated.
Intangible and Time Based Services
JamSEO Agency provides intangible digital services that include research, planning, technical implementation, campaign management, content development, and software configuration. These services cannot be physically returned once delivered.
Unlike tangible goods, digital work represents professional time and expertise. Once a strategist conducts research or a developer writes code, that effort cannot be undone or reclaimed.
Allocation of Professional Resources
Upon engagement, JamSEO Agency allocates human and technical resources to the client’s project. This includes assigning SEO strategists, developers, analysts, content specialists, and project managers. Scheduling and reserving these resources carries operational cost and opportunity allocation.
Because resources are committed upon project initiation, services that have commenced are generally considered earned professional services.
External Platform and Market Dependencies
Performance outcomes often depend on external platforms such as Google (opens in new tab), Meta Platforms (opens in new tab),LinkedIn (opens in new tab), and Microsoft Bing (opens in new tab).
Search rankings, advertising visibility, cost per click, and lead flow are influenced by algorithm updates, competitor activity, user behavior, and policy changes. These factors are beyond the direct control of the JamSEO Agency. For that reason, refunds are not granted solely due to fluctuations in rankings, campaign metrics, or platform level changes.
General Refund Principles
Eligibility Criteria
A refund may be considered only where there is a documented failure to deliver agreed services in accordance with a signed agreement. Dissatisfaction alone, without evidence of non performance, does not automatically qualify for refund eligibility.Each request is evaluated on its contractual merits.
Written Request Requirement
All refund requests must be submitted in writing through official communication channels. The request should clearly identify the relevant invoice, describe the concern, and provide supporting documentation. Verbal discussions do not constitute formal refund submissions.
Timeframe for Submitting Refund Claims
Refund requests must generally be submitted within seven days of the issue arising or within seven days of the invoice date, unless a separate written agreement specifies otherwise. Claims submitted outside this timeframe may not be reviewed.
Services Commenced and Non Refundable Work
Once work has commenced, strategy development, technical audits, keyword research, campaign setup, consultation sessions, custom development, and delivered assets are typically non refundable. Professional time invested and deliverables produced are considered earned services.
No Refund for Unused Allocated Time
Monthly retainers reserve service capacity. If a client does not fully utilize allocated time within a billing period, that unused time does not create refund eligibility. The retainer fee compensates for resource allocation and availability.
Service Credits as Alternative Remedy
In certain cases, JamSEO Agency may issue a service credit, project extension, or additional deliverables instead of a monetary refund. Such remedies are provided at the agency’s discretion and do not constitute admission of fault.
SEO Services Refund Policy
Project Based SEO Services
Project based SEO engagements include audits, keyword research, content planning, technical optimization, and implementation strategy. Once research has been conducted or deliverables have been provided, fees associated with that work are non refundable.
SEO projects involve structured planning phases that require significant upfront expertise. These efforts remain valuable to the client regardless of ranking fluctuations.
Monthly SEO Retainers
SEO retainers are ongoing service agreements billed on a recurring basis. Clients may cancel future billing by providing written notice prior to the next billing cycle.
However, once a billing cycle has begun, the fee for that period is non refundable because services and strategic oversight have already been allocated.
Completed Deliverables and Strategy Work
Delivered assets such as audit reports, optimization plans, content briefs, link analysis documentation, and technical recommendations are considered completed professional outputs. Payment for such deliverables is final once provided.
No Guarantee of Rankings Clause
JamSEO Agency does not guarantee specific search engine rankings. Search engine results depend on numerous external variables including competition, algorithm updates, industry saturation, and user intent changes.
No refund is issued based solely on ranking position, traffic fluctuation, or changes in organic visibility.
Algorithm Updates and Third Party Dependencies
Search engines periodically update their algorithms. For example, Google may release core updates that affect visibility across industries. These updates are independent of agency control.
Refunds are not granted due to algorithm volatility, indexing delays, or platform level adjustments.
Client Implementation Responsibilities
SEO performance often depends on client cooperation, including approval of recommendations, implementation of technical fixes, and timely content publication. Delays or refusals to implement agreed changes may affect performance and do not qualify for refunds.
Lead Generation Services Refund Policy
Campaign Setup and Strategy Fees
Lead generation services involve audience research, funnel design, tracking configuration, creative development, and campaign architecture. Setup and strategy fees compensate for these foundational activities and are non refundable once completed.
Advertising Budget and Media Spend
Advertising budgets paid to third party platforms such as Meta Platforms or LinkedIn are non refundable by JamSEO Agency. Media spend is controlled by the platform and governed by its own advertising policies.
Performance Expectations and Conversion Variables
Lead volume and cost per acquisition depend on market demand, offer competitiveness, audience targeting, budget size, and sales process effectiveness. Because these variables differ by industry and geography, performance outcomes cannot be guaranteed.Refunds are not issued solely due to lower than expected lead volume or conversion rate.
Lead Qualification Standards
Lead quality must be defined before campaign launch. If qualification criteria were agreed upon and leads meet those criteria, dissatisfaction with downstream sales performance does not create refund eligibility.
Platform Policy Changes and Account Restrictions
Advertising platforms may suspend accounts or modify policies without prior notice. Such actions are outside the control of JamSEO Agency and do not constitute grounds for refund unless directly caused by agency misconduct.
Website Development Services Refund Policy
Website development payments are milestone based, with non refundable deposits, completed work, and third party costs once resources and assets are delivered.
Deposits and Advance Payments
Website development projects typically require a deposit to reserve project capacity and initiate planning. Deposits are non refundable because they secure development resources and scheduling.
Milestone Based Billing Structure
Payments may be divided into milestones corresponding to design, development, testing, and deployment phases. Once a milestone is completed and approved, the associated payment is non refundable.
Custom Design and Development Work
Custom coded features, bespoke design elements, and tailored integrations are unique to each project. Once created, these assets cannot be resold or repurposed, and therefore are non refundable after completion.
Intellectual Property Ownership Upon Full Payment
Ownership of completed website assets transfers to the client only upon full payment of all outstanding invoices. If payment obligations remain unmet, JamSEO Agency retains intellectual property rights to the developed materials.
Project Suspension or Client Inactivity
If a project is delayed due to client inactivity, lack of feedback, or failure to provide required materials for an extended period, the agency reserves the right to close or reschedule the project. Fees paid for completed work remain non refundable.
Third Party Costs Including Hosting, Domains, and Licenses
Expenses related to hosting providers, domain registration, premium plugins, third party software licenses, or API integrations are non refundable once purchased. These costs are governed by the respective provider’s policies.
Ongoing Retainers and Subscription Services
Billing Cycles and Renewal Terms
Retainers and subscriptions are billed according to the agreed cycle, whether monthly or otherwise. Renewal occurs automatically unless cancelled in writing prior to the next billing date.
Cancellation Notice Requirements
Clients must provide written cancellation notice before the upcoming billing cycle to avoid renewal. Failure to provide timely notice may result in automatic continuation for the next period.
Refund Eligibility After Billing Commencement
Once a billing cycle has commenced, fees for that cycle are generally non refundable. Service capacity and strategic oversight are allocated at the beginning of each period.
Early Termination and Outstanding Balances
If a client terminates an agreement early, any outstanding balances for services already delivered remain payable. Early termination does not entitle the client to reimbursement of completed work.
Note
Client Responsibilities Affecting Refund Eligibility
Client responsibilities play a direct role in determining refund eligibility. Timely feedback, approvals, and decision making are essential for maintaining project timelines and achieving expected outcomes. Delays caused by the client, such as late responses or missing content, may affect performance but do not qualify for refunds.
Clients are also required to provide accurate access to necessary systems, including websites, analytics tools, and advertising accounts. If services cannot be performed due to restricted or delayed access, this does not create grounds for a refund.
The accuracy of information provided by the client is equally important. Incorrect business details, pricing, or targeting inputs can impact campaign performance or development outcomes. In such cases, refunds are not applicable, as results are influenced by client supplied data.
Additionally, any requests that fall outside the original scope of work may require separate approval and additional fees. Declining these scope changes does not entitle the client to a refund for services that have already been completed.
Chargebacks and Payment Disputes
Chargebacks without prior contact may breach the agreement; clients must seek resolution first, or risk fees and dispute recovery actions.
Internal Resolution Requirement
Clients are encouraged to contact JamSEO Agency directly to resolve billing concerns before initiating disputes through financial institutions. Many issues can be resolved efficiently through direct communication.
Unauthorized Chargebacks
Initiating a chargeback without first attempting resolution may constitute breach of agreement. The agency reserves the right to provide documentation to payment processors demonstrating service delivery.
Recovery of Administrative and Legal Costs
Where chargebacks are determined to be unjustified, JamSEO Agency may seek recovery of administrative, processing, or legal costs associated with resolving the dispute.
Processing of Approved Refunds
1
Method of Refund
Approved refunds are typically issued through the original payment method unless otherwise agreed in writing.
2
Processing Timeline
Processing times may vary depending on payment provider policies. Once approved, refunds are initiated within a reasonable administrative period.
3
Deduction of Transaction and Processing Fees
Payment processing fees or non recoverable transaction charges may be deducted from approved refunds where permitted by law.
4
Currency Conversion Adjustments
For international transactions, currency conversion differences resulting from exchange rate fluctuations are not refundable.
5
Non Transferability of Refunds
Refunds or credits issued under this policy are non transferable and apply only to the original contracting party.
Transparency
100%
Value Proportion
10/10
Modifications to This Refund Policy
Right to Update
JamSEO Agency reserves the right to update this Refund Policy at any time to reflect operational, legal, or regulatory changes.
Effective Date of Changes
Updated versions become effective upon publication on the official website. Continued use of services after publication indicates acceptance of the revised policy.
Refund Policy FAQs
Contact Information
All refund related inquiries must be submitted in writing and should clearly reference the relevant invoice or agreement.